Covid-19 has spurred a far-reaching shift to telecommuting in the West. But China has not followed suit, even though the payoffs for it would be far larger.
Giving workers in China flexibility to work remotely will help with several pervasive issues, from unaffordable city rents to air quality and the low birth rate. Credit: Norges Bank, Creative Commons
CHICAGO – Before the pandemic, firms and workers around the world used emails and conference calls to reduce communication costs. But a lack of coordination made using these technologies fully difficult. Firing off an email was easy, but there was no guarantee of when the other person would respond. People were reluctant to break old habits. Holding a virtual meeting might be interpreted by participants to mean that the topic wasn’t particularly important. More broadly, low demand discouraged product development, leaving much to be desired in many workplace apps.
By forcing entire economic sectors into virtual work, the COVID-19 pandemic has resolved many of these earlier coordination problems. Everyone in these sectors has had to invest in new technologies and learn how to use them. And with everyone in the same boat, there is no longer any risk that a virtual meeting will be interpreted in a negative light. Better yet, workplace apps are becoming more user-friendly with every
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When China announced it was ending quarantine requirements for incoming travelers, Chinese people collectively picked up their phones to search popular travel apps like Ctrip and Qunar. Owned by travel giant Trip.com, these apps helped Chinese travelers explore the world pre-pandemic and facilitated the human-to-human interactions that drove China's rise. But many of today's travelers seem to be sticking closer to home, and their hesitation to get back to the jetsetting habits of the past 20 years has far-reaching implications — especially for Trip.com.
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